Refund policy
We want you to be completely happy with your Nudl Skin products.
Return Eligibility
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Returns accepted within 14 days of delivery.
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Products must be unused, unopened, and in original packaging.
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Proof of purchase required.
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Opened or used products cannot be returned for hygiene reasons.
How to Start a Return
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Email support@nudlskin.ca with your order number and reason for return.
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We’ll provide return instructions and an RA# (Return Authorization).
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Ship the item(s) back in secure packaging.
Return Shipping Costs
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Customers cover return shipping unless the return is due to our error (wrong item, damaged item).
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We recommend tracked shipping, as we are not responsible for lost returns.
Refunds
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Processed within 5–7 business days after we receive and inspect your return.
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Issued to the original payment method.
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Original shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. To receive a different product, please place a new order once your refund is processed.
Damaged, Defective, or Incorrect Items
Contact support@nudlskin.ca within 48 hours of delivery with:
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Order number
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Photos of item and packaging
We’ll replace or refund at no extra cost.
Final Sale Items
Sale, clearance, and promotional products are final sale and cannot be returned.