Refund policy

We want you to be completely happy with your Nudl Skin products.

Return Eligibility

• Returns accepted within 14 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Proof of purchase required.

• Opened or used products cannot be returned for hygiene reasons.

How to Start a Return

1. Email support@nudlskin.ca with your order number and reason for return.

2. We’ll provide return instructions and an RA# (Return Authorization).

3. Ship the item(s) back in secure packaging.

Return Shipping Costs

• Customers cover return shipping unless the return is due to our error (wrong item, damaged item).

• We recommend tracked shipping, as we are not responsible for lost returns.

Refunds

• Processed within 5–7 business days after we receive and inspect your return.

• Issued to the original payment method.

• Original shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. To receive a different product, please place a new order once your refund is processed.

Damaged, Defective, or Incorrect Items

Contact support@nudlskin.ca within 48 hours of delivery with:

• Order number

• Photos of item and packaging

We’ll replace or refund at no extra cost.

Final Sale Items

Sale, clearance, and promotional products are final sale and cannot be returned.